Case Study: AAH Pharmaceuticals achieves 83% faster credit application processing with Esker Credit Management

How AAH Pharmaceuticals slashed processing time with Esker Credit Management

AAH Pharmaceuticals, the UK’s largest pharmaceutical and healthcare product distributor, was struggling with slow, manual credit application and reverification processes across multiple systems. Relying on spreadsheets and repetitive data entry created delays, frustrated sales teams and customers, and made regulatory checks with councils like the GPhC and GMC time-consuming. Esker Credit Management was selected to help automate onboarding and improve visibility across the process.

Esker implemented automated approval workflows, regulatory license checks, and centralized audit trails to streamline AAH Pharmaceuticals’ onboarding and reverification. The results were substantial: new pharmacy onboarding time dropped by 83%, processing a new application now takes just 2.5 days, and the Credit team can begin work within 15 minutes of receiving an application. Esker also helped redeploy four roles into more proactive work, and AAH estimates savings of up to £500,000 in 10 months.

AAH Pharmaceuticals

Roddy McEwan

Head of Sales – Independents