Case Study: Hillcrest Food Service improves collections efficiency with Esker

Hillcrest Food Service reduces invoice requests by 75% with Esker

Hillcrest Food Service, a family-owned wholesale food distributor, needed a collections management system to expedite its accounts receivable process and keep pace with its growing customer base. Their challenge was to reduce manual work, minimize errors, and enable customers to pay invoices more promptly. They turned to Esker for a solution.

Esker implemented its cloud-based Collections Management solution, which offered a clean interface, support for multiple payment plans, and master logins for customers with multiple locations. This resulted in a 30% workload reduction per employee, a 50% reduction in mailed statements, and a collection effectiveness index of 97-99%. Esker's solution also significantly accelerated Hillcrest's order-to-cash cycle and virtually eliminated incorrect payments.

Hillcrest Food Service