Case Study: Hero Spain achieves faster order processing with Esker

Hero Spain processes orders in less than 1 minute with Esker

Hero Spain, part of the Hero Group, faced process bottlenecks from inefficient manual order management procedures. To prepare for sustainable growth and enable remote work, they sought to digitally transform their back-office processes and partnered with Esker to automate their order management.

Esker implemented its Order Management solution to automate the processing of over 27,000 annual orders. The results were significant, reducing order processing time from 15 minutes to under one minute. Esker's solution also delivered 20% of orders being fully automated and provided the team with real-time visibility through dashboards.

Hero Spain (Hero Group)