Case Study: Health Co. achieves 100% order visibility and automated fax-to-EDI processing with Esker

Health Co. - Customer Case Study

Health Co. is a $10 billion global healthcare products company with more than 40,000 employees and products sold in over 100 countries. The company struggled with fax-based sales orders that were manual, error‑prone and slow—about 40% of orders were printed and processed by hand—and its existing template-based OCR solution offered by its EDI provider provided little visibility, slow turnaround and no easy way to prioritize or route special orders.

Health Co. implemented Esker on Demand (SaaS) to convert inbound fax orders into X12 EDI for secure delivery to its ERP, routing faxes into three business-unit queues, automatically extracting and validating order data, and allowing users to train the system via a web validation interface. The result was 100% throughput without templates, full visibility of received and processed orders, faster handling of new formats, immediate cost savings, higher rates of touchless processing, and reliable prioritization and routing of special orders.

Health Co.