Case Study: Hatco Corporation achieves a streamlined order-to-cash cycle and improved customer document visibility with Esker on Demand

Hatco Streamlined Order-to-Cash Cycle and Improved Visibility in Customer Document Processing

Hatco, a longtime manufacturer of food service equipment, struggled with processing thousands of customer faxes and emails each month. Their custom routing system converted files to TIF/PDF and sent them to CSRs, but varied file types and a single-phone-system dependency created backups, errors and heavy IT and customer-service support burdens.

Hatco implemented Esker on Demand to standardize and route attachments into unified PDFs and integrate smoothly with the existing environment. The solution stabilized and secured fax/email processing, reduced errors and manual work, sped document flow and lowered support costs — with plans to add OCR and dynamic data capture to further automate indexing, routing and data extraction.

Hatco Corporation

Joe Hatchell

Vice President of Information Technology, Hatco