Case Study: RG Group achieves 80% order automation and maintains headcount during M&A growth with Esker Order Management

Growing Through M&As Without Additional Headcount

RG Group, a long-established leader in custom motion control and fluid handling, relies heavily on mergers and acquisitions for growth. Rapid post‑acquisition spikes in order volumes and a diverse mix of products overwhelmed its legacy order‑management system, which could only automate 22–27% of order lines and led to customer response times of up to 24 hours.

RG Group implemented Esker’s Order Management (alongside EDI and web imports) with a target of 80% order‑line automation and quickly exceeded that goal. The solution sped up order processing, reduced data‑entry errors, maintained headcount despite higher invoice volumes, and freed staff for more customer‑facing activities—providing the scalability needed to continue growing through M&As.

RG Group

Tracy Buhrman

Director of Customer Experience