Case Study: Givaudan boosts order accuracy and AP efficiency with Esker

Givaudan boosts touchless processing up to 20% with Esker

Givaudan, a global leader in flavors and fragrances, faced challenges in scaling its operations while improving customer satisfaction. Their manual order entry and accounts payable processes were prone to errors and inefficiencies, slowing down payments and order fulfillment. To address this, Givaudan partnered with vendor Esker to implement their Order Management and Accounts Payable automation solutions to reduce manual tasks and eliminate errors.

Esker's solutions automated the receipt and processing of customer orders and vendor invoices, which seamlessly integrated with Givaudan's SAP system. This resulted in faster, more accurate order fulfillment and payment processing, achieving up to 20% touchless processing in some regions. The automation freed staff to focus on more strategic work, directly supporting Givaudan's customer-centric goals and providing the scalability needed for future growth.

Givaudan