Case Study: GBfoods saves 500 hours and streamlines deduction claims with Esker Claims & Deductions

GBfoods saves 500 hours a year with Esker

GBfoods, a major food and beverage company, faced a challenge in its order-to-cash cycle as its customer service department was spending a significant portion of its time manually processing over 7,000 annual deduction claims. This lack of automation led to accounting inaccuracies and inefficient inter-departmental workflows. To address this, GBfoods turned to vendor Esker to implement its Esker Claims & Deductions solution.

By implementing Esker's AI-supported solution, GBfoods automated the reception, sorting and processing of deduction claims. This digital transformation saved the customer service department 500 hours per year and allowed 50% of promotional invoices to be processed in under a minute. The results for GBfoods included vastly improved accounting accuracy, enhanced collaboration between departments, and a significantly streamlined order-to-cash process.

GBfoods