Case Study: FDI Logbox achieves 48-hour delivery and centralized processing of 300,000+ annual invoices with Esker

FDI Logbox centralizes and speeds-up worldwide delivery of over 300,000 annual invoices

FDI Logbox, a specialist in customer credit management for the ready-to-wear fashion industry operating across Europe and North America, handles over 300,000 customer invoices a year for international brands. The company relied on more than 10 staff in its subsidiaries to print, fold, stuff, stamp and post invoices each month, creating labor bottlenecks, slow delivery and difficulty responding to seasonal peaks — so it sought to centralize and automate invoicing to boost productivity and speed.

FDI Logbox deployed Esker on Demand to receive validated invoices, match them with accompanying letters and manage global printing, folding, enveloping, stamping and postal handoff; invoices submitted before noon are processed within 24 hours. Today Esker handles about 60% of volumes (target 85%), centralizes processing in France, cuts invoice delivery to 48 hours, freed up staff (e.g., from four people to one in France), and improved capacity, tracking and overall efficiency.

FDI Logbox

Myriam Boidé

IT Director, FDI Logbox