Case Study: Unival achieves reliable, HIPAA-compliant modern faxing with Esker Fax

Faxing Reliably in the Medical Landscape with the Help of Industry Leader, Esker

UNIVAL, a Michigan-based healthcare services provider that manages medical record reviews for hospitals, insurers and state programs, needed to modernize an outdated fax server to protect sensitive patient information and handle high volumes. With roughly 120,000 medical records coming from doctors’ offices nationwide, the organization prioritized reliability, online access and disaster-recovery capabilities while ensuring HIPAA-compliant security.

UNIVAL selected Esker’s fax server and Fax on Demand cloud backup, which were quickly implemented with professional-services support to keep systems online during upgrades. Esker provided dynamic, enterprise-integrated faxing, routing rules to prevent email bottlenecks, and a secure, certified infrastructure—resulting in seamless high-volume faxing, virtually no downtime and improved business continuity and compliance.

Unival

Ron Fernandez

IT Director, UNIVAL