Case Study: West Pharmaceutical Services achieves faster, more secure SAP-integrated faxing with Esker Cloud Fax Services

Faxing Documents Quickly and Securely With Esker Cloud Fax Services

West Pharmaceutical Services, a global designer and manufacturer of pharmaceutical packaging, was hampered by an aging RightFax server that was difficult to maintain, lacked reliable SAP integration and reporting, and could not consistently deliver the speed, accuracy and security needed for handling sensitive transaction documents.

West replaced the server with Esker Cloud Fax Services using an SAP‑certified connector, enabling quick cloud deployment, easy setup and customization with existing multifunction printers. The result was faster, more secure inbound/outbound faxing with delivery confirmations, full SAP reporting, reduced administrative overhead and higher user satisfaction.

West Pharmaceutical Services

Sonia Lopes

Senior Systems Administrator