Case Study: Parts Town achieves 40% annual growth and streamlined order processing with Esker

Facilitating A 40% Annual Growth Rate With Order Processing Automation

Parts Town, a leading supplier of OEM replacement parts for commercial kitchens, was handling roughly 2,000 customer orders a day while growing at about 40% annually. Its manual order-entry process—printing POs from email, fax and web and keying them into SYSPRO—led to inefficiency, rising errors and poor visibility, making the operation unsustainable without adding staff.

Parts Town implemented Esker’s cloud-based order-processing solution (OCR, automatic routing and ERP integration) to automate entry and provide real-time order visibility and prioritization. The change eliminated most faxes, sped up processing, reduced overtime and PO archiving, freed warehouse space, improved DC resource allocation and order turnaround, and set the company up to extend automation to accounts payable.

Parts Town

Amy Argentine

Director of Customer Experience