Case Study: MCR Safety achieves greater efficiency and productivity with Esker Order Management

Experiencing Greater Efficiency & Productivity with Order Management Automation

MCR Safety, a 45-year leader in personal protective equipment distribution headquartered in Memphis with distribution centers in Tennessee and Nevada, faced an inefficient order management process. Their previous automation still required printing, scanning and manual entry into SAP and relied on spreadsheets for tracking, creating slow processing, limited visibility and CSR overload.

By implementing Esker’s Order Management with native SAP integration and built-in chat, MCR automated document handling, linked customer and internal communications to purchase orders, and eliminated many manual touchpoints. The result was faster, more accurate order processing, improved customer and internal communication, greater workflow visibility, higher CSR job satisfaction and the ability to handle growth without adding headcount.

MCR Safety

Tim Thomas

Vice President of Information Technology