Case Study: KONE Corporation halves invoice-sending time and cuts postage costs with Esker Accounts Receivable

Esker solution cuts customer invoice sending time in half for KONE Corporation

KONE, a global leader in elevators and escalators, needed a new vendor to outsource customer invoicing in France — a high-volume operation (over 355,000 envelopes / 1.2 million pages per year, with peaks above 40,000/day). The company faced high incident rates, poor invoice traceability, occasional restricted-mailing requirements and wanted a solution compatible with its systems that would automate processes, secure exchanges, support specific document formatting, provide reporting and SLAs, and enable a gradual move from paper to electronic invoicing.

Esker’s Accounts Receivable solution was deployed in under eight days with no custom development and now prints, folds, stuffs and mails KONE’s invoices from Esker’s production facilities. The implementation halved invoice-sending time (from about a week to two days for 200,000+ mailings), shortened special-handling turnaround to 72 hours, improved traceability and returned-mail handling (within 48 hours), enabled invoice grouping that cut postage costs, added transpromotional capabilities, and delivered a payback driven by postage savings while paving the way to electronic invoicing.

KONE Corp

Arnaud Allavena

Project Manager, KONE France