Case Study: SALTI achieves automated invoicing and improved customer relations with Esker

Enhancing Customer Relations by Automating Invoices With Esker

SALTI, a French specialist in construction and industrial equipment rental, was struggling with a time-consuming, costly manual invoicing process—printing and mailing 8,000 customer invoices monthly—while facing rising volumes and diverse customer requirements, including the need to deliver electronic invoices. The company selected Esker’s cloud-based Accounts Receivable solution to outsource and automate its customer invoicing and reminder letters.

With Esker, SALTI automated the distribution of more than 120,000 documents per month (including 8,000 invoices, 1,800 preventive reminders and 2,500 overdue reminders), automatically attaching purchase orders, sending signed electronic invoices and archiving documents online. The change delivered faster, on-time invoicing, full traceability and 24/7 access to archived documents, freed staff for higher-value customer service work, and improved customer relations and overall productivity.

SALTI

Frédéric Messier

Customer Service Manager