Case Study: Trek Bicycle achieves faster collections and improved cashflow with Esker Collections Management

Empowering Staff, Customers & Partners With a Centralized AR Solution

Trek Bicycle, the largest bicycle company in the U.S. with 1,800+ employees, 16 international distribution centers and 5,000 independent dealers, faced a fragmented, manual collections process that strained accounts receivable, hampered cashflow and lacked global consistency—critical issues given that 60% of its business comes from abroad. Trek’s objectives were to free AR staff for higher-value work, improve cash forecasting and analytics, and strengthen customer and partner relationships.

By implementing Esker’s AI-driven Collections Management, used by 32 collectors across 18 offices, Trek centralized post-sales data, automated routine collections tasks, and rolled out a multilingual interface and self-service payment portal. The solution standardized global AR operations, improved cashflow visibility, increased staff and customer satisfaction, and fostered better collaboration with international partners.

Trek Bicycle

Andrew St Clair

Global Director of Financial Services