Case Study: LinPepCo reduces DSO and boosts customer self-service with Esker’s Collections Management

Empowering Its Customers & Collections Team With a Cloud-based Automation Solution

LinPepCo, a 25-year Pepsi‑Cola franchisee serving Nebraska with five branches, faced a labor‑intensive accounts receivable process reliant on paper statements and manual reminders. Seeking a faster, more cost‑effective approach that required minimal new systems, the company looked to automate collections while keeping its existing VIP software in place.

LinPepCo implemented Esker’s cloud‑based Collections Management (TermSync), which integrated seamlessly with VIP and went live in weeks. Today about 67% of its 3,800 customers use the portal, nearly one in four use auto‑pay (a 69% increase), and the company has reduced DSO, virtually eliminated 90‑day past‑due accounts, freed staff for strategic work, and improved the customer self‑service experience.

LinPepCo

Jen Pfeifer

Director of IT