Case Study: FLIR Systems achieves 50% reduction in manual order entry and faster large-order processing with Esker Order Management

Eliminating EDI & Large-Order Bottlenecks with Order Management Automation

FLIR Systems, a global leader in thermal imaging founded in 1978, was struggling with growing order volumes and a manual order-management process that wasted CSR time and created bottlenecks—especially for large orders and failed EDI transactions. With order volumes exceeding 230,000 annually and no headcount growth, the company needed an automated solution to reduce data entry and speed processing.

FLIR implemented Esker’s Order Management solution, automating EDI failures and order entry so 50% of orders now flow through Esker. Processing time per order fell from five minutes to one, large orders that once took hours now average about 10 minutes, and order input increased 20% with the same number of CSRs; roughly 50 CSRs use the system globally, with IT freed from EDI handling.

FLIR Systems

Kim Johnson

Senior Manager of Global Booking