Case Study: IPC Global Solutions efficiently manages a 50% increase in business with Esker

Efficiently Managing a 50% Increase in Business Thanks to Automated Order Management

IPC Global Solutions, a Taunton, MA–based manufacturer and distributor of private‑label filters and wiper blades, was facing a 50% surge in business and processing roughly 350 mixed‑format orders per month. A small CSR team manually entered orders—some up to 300 lines—often taking over 30 minutes each and requiring duplicate data entry for internal POs, creating a bottleneck that limited scalability and slowed customer fulfillment.

The company implemented Esker’s Order Processing solution (integrated with its SYSPRO ERP), using OCR and machine‑learning to consolidate all order workflows onto a single platform. Processing time dropped from up to 30 minutes to about 2 minutes, orders are entered up to 24 hours sooner, accuracy improved, shipping was expedited nearly a day, and staff were freed to focus on higher‑value projects—enabling IPC to scale and better serve customers.

IPC Global Solutions

Darlene Mancuso

Customer Support Manager