Case Study: eCedent ends the death certificate paper chase with Esker's FlyDoc

eCedent - Customer Case Study

eCedent is a web-based company that set out to “end the death certificate paper chase” by modernizing an antiquated process that required collecting signatures and information from physicians, coroners, hospitals and funeral homes by mail or in person. Faced with the need to consolidate multi-party inputs into a single, reliable workflow, the team identified a critical gap: an automated, instantaneous document-delivery and notification system.

They integrated FlyDoc’s on‑demand delivery service to send notifications and documents via fax, email and SMS and to track real-time status as contributors log in, complete sections and apply electronic signatures. The result: a daily, highly reliable communications backbone that coordinates up to 20 layers of interaction per case, provides continual status updates, and made eCedent’s solution viable—while opening opportunities to expand into hosted mail, new forms and automated reporting.

eCedent

Mike Baker

VP of Operations, eCedent