Case Study: Core Health & Fitness achieves faster collections and 30% higher receivables with Esker Collections Management

Drastically Accelerating Collection Times & Enhancing Customer Experience

Core Health & Fitness, a global manufacturer of gym equipment, was struggling with an outdated, largely manual collections process that required daily printed mailings and offered little visibility or KPI reporting. With over 30,000 active customers (about 6,000 with revolving balances), these time-consuming touchpoints and bottlenecks made timely payment collection unsustainable.

After a six-month trial, Core implemented Esker’s Collections Management integrated with its Oracle ERP, gaining automated payment reminders, on-the-go access, root-cause analysis, a customer self-service portal and custom deposit-request workflows. The result: 100% customer adoption, a 30% increase in receivables, faster collections, and an improved collections current ratio (from 65% to 95% over five years), plus higher customer satisfaction and clearer KPI visibility.

Core Health & Fitness

Sy Mares

Corporate Credit Manager