Case Study: MSA Safety Inc doubles order processing speed with Esker DeliveryWare (Esker)

Doubling Order Processing Speed With Esker's Fully Automated And Sap-Integrated Solution

MSA, a global leader in workplace safety products, struggled with a slow, error-prone order management process that required manual entry into multiple systems, placed orders in a “holding” stage, and offered limited visibility for staff and customers—hurting productivity and making order status tracking difficult.

To fix this, MSA implemented Esker DeliveryWare (SAP‑certified) to automate end‑to‑end order processing using OCR and Teach rules. Orders are now imaged and posted directly into SAP, creating a paperless flow with full visibility, faster archiving, and fewer errors; processing speed improved by about 50%, hundreds of orders are handled daily, and support from Esker’s professional services helped tailor the solution and maximize savings.

MSA Safety Inc

Cindy Klass

Customer Service Supervisor