Case Study: Pathagility achieves automated, rapid fax delivery for lab customers with Esker

Delivering immediate value to lab customers

Pathagility is a software company that helps pathology labs manage and distribute mission‑critical health information. Although their platform supports modern lab and EMR integrations, many customers still relied on manual fax and courier workflows; when a customer experienced systematic faxing failures, Pathagility needed an integrated, automated fax distribution capability.

Pathagility integrated Esker’s on‑demand fax service via its APIs and web services, adding rule‑based queuing and a “Fax Selected” feature to trigger immediate or scheduled deliveries. The integration took just 2–3 hours to implement, letting Pathagility offload development work, deliver fast value to customers, and resolve distribution issues quickly—resulting in satisfied customers and a rapid rollout of automated faxing.

Pathagility

Mark McCuin

President, Pathagility