Case Study: Craft Collective achieves reduced DSO and improved customer experience with Esker

Decreasing DSO & Enhancing Customer Experience

Craft Collective is an independent craft beverage wholesaler in New England that helps small brewers, cider makers and coffee roasters build their brands and distribute products. The company struggled with slow, paper-based collections—receiving and processing mailed checks, dedicating salespeople’s time to picking up payments, and facing delinquent accounts that triggered restrictive C.O.D. listings and strained customer relationships—so it needed a more efficient way to manage billing and receivables.

After implementing Esker’s Collections Management solution, including a customer portal for invoice viewing, chat support and seamless online payments with reminders, Craft Collective saw fewer delinquent accounts and C.O.D. listings, a lower DSO, and a drop in physical check pickups. The change reduced stress for sales staff, improved customer communication and relationships, and freed up time for more customer-facing activities.

Craft Collective

Adam Oliveri

Founder and Chief Executive Officer