Case Study: Equifax reduces fax costs by up to 70% and boosts productivity with Esker Fax for Notes (Esker)

Cutting The Cost of Document Delivery And Increasing Productivity

Equifax, a long-established provider of financial information and decision-support services in the UK and Ireland, needed to consolidate 12 fax numbers into a single office after closing a site. With IBM’s Fax for Domino discontinued, they required a secure, reliable and cost-effective fax solution that integrated seamlessly with IBM Lotus Notes and kept customer service levels high.

Equifax implemented Esker Fax for Notes, a Domino-resident solution that routes faxes directly to Notes inboxes and lets users send faxes as easily as email. The change cut faxing costs by up to 70%, reduced fax processing time by about 90%, lowered labor and telephony charges, enabled centralized administration, and delivered payback in as little as three months while improving productivity.

Equifax

Darren Weintraub

Lotus Notes Administrator, Equifax