Case Study: Amerock Hardware achieves sub-2.5-minute order processing with Esker’s Order Processing automation

Cutting Order Processing Time in Half With an Automated Solution

Amerock Hardware, a long-established supplier of decorative and functional hardware that handles about 15,000 customer orders monthly, was spending 70–75% of staff time on manual data entry—roughly 6,000 orders into its SAP system—limiting employees’ ability to engage customers and drive revenue. The company needed an intuitive, SAP-integrated order-management solution to reduce processing time and free staff for higher-value work.

Amerock deployed Esker’s cloud-based Order Processing solution with machine learning and analytics to automatically capture, track and archive orders. Processing time dropped from nine minutes to under 2.5 minutes per order, customer service shifted from transactional to proactive outreach, visibility improved via dashboards, productivity increased, headcount remained stable despite attrition, and the company is now considering expanding the solution to purchasing and accounts receivable.

Amerock

Kathy Wigginton

Director of Customer Service