Case Study: New York City Department of Education achieves a 75% reduction in invoice processing time with Esker DeliveryWare

Cutting Invoice Processing Time By 75%

The New York City Department of Education, which serves 1,200 schools and spends nearly $1 billion a year with thousands of vendors, faced slow, paper‑based invoicing across 40 financial centers. Manual invoice handling and data entry created costly inefficiencies, long processing times, and delayed vendor payments.

The Department deployed Esker DeliveryWare so vendors email invoices to Esker, which extracts data, converts it to XML and posts it to the mainframe via rules‑based automation. This cut processing for a major vendor from 48 hours to 4 minutes, reduced the invoice‑to‑payment cycle from over 30 days to about 7 (a projected 75% processing‑time reduction when fully rolled out), accelerated payments and discounts, and delivered significant labor savings while enabling further automation of reporting and purchase‑order processing.

NYC Department of Education

Richard Carlo

DoE Office of Fiscal Affairs, New York City Department of Education