Case Study: Toshiba Business Solutions achieves 1-day DSO, 50% faster AR processing and $342K ROI with Esker

Creating a Simple, Efficient & Self-service Accounts Receivable Operation

Toshiba Business Solutions (TBS), a managed document services arm of Toshiba America Business Solutions, faced an outdated accounts receivable process built on a decade-old Oracle setup. Invoices were cluttered and manually reviewed, there was no electronic delivery or customer portal, calls to AR were high, and payment delays were hurting Days Sales Outstanding (DSO) and operational efficiency.

TBS partnered with Esker (and Paymetric for payments) to deploy variable-data invoice templates, 13 subsidiary-specific web portals integrated with Oracle/Prism, and e-payment options. The change cut transaction time in half (10 to 5 minutes), drove e-invoicing adoption to 28% (above the 20% goal), produced a 1-day DSO reduction, delivered $342,000 ROI, reduced AR calls and improved invoice traceability and staff productivity.

Toshiba

Todd Kirkham

Director of Operations and Acquisitions