Case Study: MEDRAD achieves 76% faster order processing and 72% automated orders with Esker’s Order Processing solution

Creating A Paperless Environment For Order Processing

MEDRAD, a Bayer business that develops and services medical diagnostic and treatment devices, was burdened by manual order processing across a customer base of 4,500+ accounts. Thirteen customer service reps handled more than 12,000 orders a month, many received by fax or email, requiring printing and manual data entry into SAP—creating time delays, high infrastructure costs and low-value repetitive work as the company pushed toward a paperless model.

By deploying Esker DeliveryWare to capture incoming orders, prepopulate web-based validation forms and feed verified orders directly into SAP (and GHX), MEDRAD shifted from manual entry to order confirmation. Within a year processing became 76% faster, average order time dropped from 8 to 1.35 minutes, automation reached roughly 72% of orders, accuracy climbed to 99.6%+, electronic order volume rose to about 80%, and customer satisfaction, responsiveness and cost-efficiency improved without adding headcount.

Medrad

Mike Green

Technical Analyst