Case Study: Sea Star Line achieves 50% faster document processing and full workflow visibility with Esker DeliveryWare

Clear sailing for inbound document workflow

Sea Star Line is a roll-on/roll-off cargo carrier serving routes from North America to Puerto Rico, the U.S. Virgin Islands and the Caribbean. The company faced a paper‑intensive, manual inbound document workflow—master bills of lading, trucker paperwork and other documents arrived by fax, email and scan into multiple inboxes—resulting in poor visibility, slow processing and difficulty scaling operations.

Sea Star implemented Esker DeliveryWare (with auto‑indexing, IVSS integration and redundant server clusters) to automate capture, routing and archiving. The solution cut document processing time by 50%, enabled real‑time visibility and faster dispute resolution, freed up half the Vessel Matching Reconciliation staff, and delivered a projected ROI in one year ($274k first year; $1.3M over three years), while positioning the company to eliminate paper and expand workflow automation.

Sea Star Line

JoAnn Nordquist

Director, Systems and Programming, Sea Star Line