Case Study: McCoy's Building Supply boosts fax efficiency and customer service with Esker Fax for Notes

Building Fax Efficiency For Better Customer Service

McCoy’s Building Supply, a family-owned retailer with 84 stores and over 2,000 employees across five states, faced inefficient, high-volume fax operations that slowed purchasing and customer service. Staff had to print documents and walk to physical fax machines while faxing ran across mixed Windows and Unix systems, creating delays and troubleshooting challenges.

McCoy’s implemented Esker Fax for Notes with digital lines and DID routing, integrating with Lotus Notes and the POS system to enable desktop faxing, automated inbound routing, and email alerts for failed transmissions. The solution handles about 1,200 daily faxes plus 2,000 monthly invoices, reduced manual steps and costs, streamlined troubleshooting via a document manager, improved customer service, and positioned the company to move to Fax over IP.

McCoy's Building Supply

Ray Gabriel

Database Analyst, McCoy’s Building Supply