Case Study: Smith-Cooper International achieves 38% faster order processing and 88% reduction in validation time with Esker

Building a Service-oriented Team While Handling Growing Order Volumes With Ease

Smith-Cooper International, a building‑materials distributor based in Commerce, CA (297 employees), was experiencing rapid growth that strained its manual order‑entry processes—about 85% of orders arrived by email, fax or EDI. The company needed to scale without adding headcount and to shift toward a more service‑oriented customer‑care model while maintaining accuracy and speed.

Smith‑Cooper deployed Esker’s cloud order‑management solution with AI‑driven data extraction to automate order processing, so the majority of orders now flow electronically. The change delivered a 38% faster average processing time (1.38 minutes saved), an 88% reduction in validation wait time, elimination of call backlogs, and freed CSRs to focus on higher‑value customer service and issue resolution.

Smith-Cooper International

Christopher Cerf

Vice President of Customer Service and Inside Sales