Case Study: Radiology Consultants of Iowa achieves faster, more reliable medical document delivery with Esker FlyDoc

Bringing Speed, Efficiency & Visibilty To Its Medical Document Delivery Process

Radiology Consultants of Iowa (RCI), a large regional radiology group that also provides technical services to hospital partners, faced slow, manual report distribution: its home‑grown radiology app lacked automated “report distribution,” forcing hospitals to print and manually fax completed radiology reports to ordering physicians. RCI needed a way to automate fax delivery for rural partners without overhauling infrastructure or adding costly servers, phone lines and maintenance.

RCI implemented Esker FlyDoc—using the Web API to fax‑enable its RIS, desktop faxing for smaller clinics, and SMTP‑to‑fax with TLS for its MedInformatix billing system—delivering faster, more accurate and secure document delivery. The solution eliminated tedious manual steps, improved service to outreach hospitals and ordering physicians, ensured HIPAA‑compatible transmission, and removed the burden of fax hardware and maintenance while preserving flexibility for future change.

Radiology Consultants of Iowa