Case Study: Risi achieves 80% faster order processing and improved customer satisfaction with Esker

Bringing Smiles to Risi's Customers & Employees with Streamlined Order Management

Risi, Spain’s second-largest snack producer (selling over 250 million bags annually and processing about 1,300 orders a month from 200 customers), faced inefficient order handling from multiple channels (email, fax, EDI) and poor print quality of delivery notes that caused data-entry errors, shipment delays and limited visibility across its ERP. The company sought automation to reduce manual entry, speed processing and improve both customer and employee experience.

Risi implemented Esker’s AI-driven Order Management platform to consolidate orders and delivery notes from all channels, automatically capture data, and provide real-time dashboards (deployed remotely during COVID). The result: order handling fell from ~10 minutes to under 2 minutes (≈80% reduction), improved employee satisfaction and customer lead times, better workflow visibility and BI integration — with plans to extend automation to billing.

RISI

Jorge Calvo Gutiérrez

Customer Service Director