Case Study: Leading Respiratory Device Company achieves streamlined order-to-cash and $1.25M annual savings with Esker DeliveryWare

Breathing new life into the order-to-cash cycle

A global developer and manufacturer of sleep and respiratory devices selling in more than 140 countries faced growing order-to-cash friction: customer service reps manually picked up and keyed as many as 700 faxed orders per day, creating 1–3 day backlogs, while 1,700 nightly invoices required morning manual processing. The paper- and labor-intensive processes drove high costs (about $100k labor and $40k in consumables annually), limited visibility into outstanding orders, and required tighter SAP integration and validation.

The company implemented Esker DeliveryWare to automate inbound and outbound documents from SAP using OCR, IDoc conversion, dynamic capture, archiving and on-demand printing/mailing. The solution cut order processing from ~10 minutes to ~60 seconds, removed CSR intervention, delivered a 55% reduction in order-processing costs and 60% faster processing, saved more than 130,000 pages annually, realized $134k in phase‑1 savings and roughly $1.25M in total annual savings (including a 2‑day DSO improvement).