Case Study: True Alliance achieves 90% faster remittance processing and streamlined collections & cash application with Esker

Boosting Operational Efficiency by Automating Collections & Cash Application Management

True Alliance, a privately owned Australian retail and distribution group serving Australia and New Zealand, struggled with paper-based accounts receivable processes that created month-end bottlenecks and poor visibility into customer communications and payment status. Despite using SAP, the AR team spent excessive time manually processing remittances for more than 1,000 clients, with customer interactions scattered across inboxes and little self-service capability.

True Alliance implemented Esker Collections Management and Esker Cash Application to centralize customer information, capture communications and remittances with AI-driven recognition, and provide a self-service portal. The automation reduced remittance processing time by 90%, dramatically cut manual allocation work, improved visibility with customizable dashboards, accelerated cash recovery, enhanced customer experience, and enabled a more scalable, hybrid-ready finance operation.

True Alliance

Noel David

General Manager, Finance and Administration