Case Study: Novuna Business Cash Flow achieves improved collections efficiency, visibility and team morale with Esker

Boosting Employee Morale & Client Relationships

Novuna Business Cash Flow, a finance provider offering invoice finance to 880 clients with a 12-person credit control team, faced a prescriptive, hard-to-navigate legacy system that made reporting difficult and required time-consuming manual calls, emails and data entry across a wide variety of client formats. Seeking greater flexibility, reporting and real-time access, the team evaluated eight vendors and selected Esker’s Collections Management.

Esker centralized communications, automated priority-based workflows, enabled drag-and-drop document handling and gave other business teams (and soon clients) real-time visibility including reasons for late payment. The implementation reduced errors and clicks, improved KPI reporting and workload distribution, and delivered a significant boost in morale and team self-sufficiency while enabling closer collaboration with clients.

Novuna

Ruth Birkin

Credit Manager