Case Study: Leading Medical Device Manufacturing Company achieves 50% reduction in order processing costs and touchless, real-time Oracle order automation with Esker on Demand

Automating Sales Orders into Oracle with a Reliable, Integrated Service

This medical device manufacturer—specializing in infusion therapy, oncology and critical care systems—was relying on an offshore GHX G-Fax fax-conversion service where staff manually keyed customer orders into Oracle, producing 2–4 hour delays, frequent errors, no visibility or control over orders, and high processing costs.

Implementing Esker on Demand’s Automated Sales Order Processing integrated with Oracle immediately streamlined and secured order intake: annual order processing costs fell by about 50%, visibility, control and speed improved, errors were reduced, reporting was simplified, four customer accounts became “touchless” within a month, and credit card data could be redacted; the company is now planning to extend Esker to automate Accounts Payable.