Case Study: Zimmer Biomet achieves lower DSO and stronger cashflow with Esker Collections Management

Achieving Improved DSO, Efficiency & Cashflow

Zimmer Biomet, the global medical technology company, was facing inefficient accounts receivable processes in its India subsidiary, with manual reporting, delayed insights, and inconsistent collections follow-up. The team needed better visibility into overdue balances, stronger coordination between Sales and Finance, and a more proactive way to manage cashflow and reduce DSO.

Zimmer Biomet implemented Esker Collections Management to automate reporting, provide self-service access to receivables data, and standardize customer reminders and follow-up cadences. With Esker, the company cut DSO from 130+ days to below 60 days, reduced overdue payments to 6%, improved collaboration across teams, and strengthened cashflow and customer experience.

Zimmer Biomet

Ajay Bagga

Country Head for South Asia