Case Study: Glendale Adventist Medical Center achieves desktop, paperless faxing with Esker on Demand (Esker)

Achieving Desktop Fax Capability via Esker on Demand

Glendale Adventist Medical Center, a 450‑bed full‑service hospital in Southern California, faced inefficiencies from paper‑based, back‑office faxing: staff spent 2–3 hours at day’s end feeding and sending stacks of faxes, tying up phone lines and wasting time and resources. Needing a scalable, department‑wide solution, the hospital sought a way to modernize desktop faxing without major telephony investments.

Expanding from an existing use in Medical Records, Esker on Demand was rolled out department by department, offering seamless deployment, desktop fax capability and real‑time tracking. Even before full implementation the hospital eliminated much paper, cut hours of manual processing, enabled staff to send faxes from their desks, and gained reliable support and automated archiving—delivering measurable time and resource savings.

Glendale Adventist Medical Center

Steve Chavez

Telecommunications Technician, Glendale Adventist Medical Center