Case Study: Moen achieves 50% faster order processing with Esker Order Management

Achieving 50% Faster Order Processing Speeds

Moen, a U.S. manufacturer headquartered in North Olmsted, OH, faced a manual, labor-intensive order process in which roughly 70% of U.S. orders arrived by fax and had to be rekeyed into SAP. This created inefficiencies—staff spent significant time handling paper, walking to fax machines and assembling orders—prompting Moen to seek an automated order management solution.

Moen implemented Esker Order Management to centralize order intake, automate data flow into SAP, and eliminate nearly all manual touch points. The change enabled resource reallocation, reduced fax usage, and delivered measurable benefits: 50% faster order processing (from 4.5 to 2.5 minutes per order), same-day processing capability, and a 99.5% accuracy rate, with the solution rolled out across U.S. and Canadian locations.

Moen

Karen Rechenbach

Customer Service Business Support Leader