Case Study: Pet Lovers Centre achieves 70% faster purchase-to-pay processing with Esker

Accelerating the Purchase-to-pay Process by 70% With a Cloud-based Automation Solution

Pet Lovers Centre, a pet retail and service chain with 112 stores across Southeast Asia, was manually processing about 8,000 invoices a month with purchase orders created outside its SAGE ERP, making PO–invoice matching slow and visibility poor. To speed up invoicing and gain better control over its purchase-to-pay process, the company implemented an automated solution from Esker.

Esker’s cloud-based AP and Purchasing automation used intelligent capture, touchless processing, electronic workflows and a supplier portal to centralize documents, approvals and communications. The result was end-to-end P2P efficiency: invoice processing became 70% faster, manual work was significantly reduced by AI-based recognition, supplier inquiries dropped, and visibility and reporting improved through customizable dashboards and a user-friendly interface.

Pet Lovers Centre

Ng Whye Keong

Group Director