Case Study: Global Paint Company achieves over 50% faster order processing with Esker Order Processing solution

Accelerating Processing Time By Over 50% With Order Management Automation

A leading global paints and coatings company that processes roughly 200 sales orders daily (about 52,000 annually) faced slow fulfillment and poor visibility because orders—many received by email or fax—were manually entered into SAP by as many as 13 CSRs. The manual process limited reporting, hindered customer service, and created a need to eliminate time-consuming tasks and introduce analytics.

The company implemented Esker’s cloud-based Order Processing integrated with SAP, using intelligent recognition and autolearn (68% extraction accuracy after three months) with Esker Teach for the remainder, giving 100% process visibility and real-time dashboards. Results included a reduction in order processing time from 10 to 4.5 minutes (over 50%), improved accuracy and reporting, and freed CSRs to focus on customers—even after reducing headcount from 13 to 7—with potential expansion to other subsidiaries.