Case Study: HEINEKEN China achieves 40% faster invoice processing with Esker's Accounts Payable solution

Accelerating Invoice Processing by 40% at a Shared Services Center

HEINEKEN China, the Shanghai-based subsidiary of the global brewer, was struggling with a manual accounts payable process at its shared services center that handled about 12,000 invoices yearly from six legal entities. Multiple invoice formats, languages and complex intercompany communication — plus strict Fapiao (government receipt) requirements — made processing slow, error-prone and hard to control.

HEINEKEN China implemented Esker’s cloud-based Accounts Payable solution, leveraging template-free OCR, multi-language support, external-ERP workflow and Fapiao compliance, plus real-time dashboards and mobile approvals via Esker Anywhere. The automation cut invoice processing time by roughly 40%, eliminated manual data entry, improved visibility and supplier communication, and simplified SSC operations across multiple entities.

Heineken

Yu Bin

Purchase-to-Pay Process Manager