Case Study: J. García Carrión achieves 80% faster order processing with Esker

Accelerating Average Order Processing Speeds By 80%

J. García Carrión, a leading Spanish wine and juice producer exporting to over 155 countries, faced a high-volume manual order process: roughly 30,000 non-EDI orders a year (about 120 daily) were printed, manually entered into SAP and stored on paper, tying up staff and risking errors and lost documents. The company sought to boost productivity, reduce mistakes, eliminate paper, centralize documents and improve customer service.

After a two-month implementation, Esker’s order management digitized order receipt, used intelligent data extraction and automatic SAP order creation, and provided unified electronic archiving with multi-criteria search and easy validation. The results: 70% lower processing costs, 80% faster order handling, 99% order entry accuracy, 65% time savings for customer service managers, full SAP visibility, reduced paper use (saving the equivalent of 2.5 trees and 384 kg CO2 annually) and improved customer response and staff satisfaction.

J. García Carrión

Carlos Uceira

Systems Manager