Case Study: Cable & Wireless accelerates cash collection and cuts document development time by 90% with Esker DeliveryWare

Accelerates its Cash Collection with Esker DeliveryWare

Cable & Wireless, a global telecommunications provider, needed to modernize document output after adopting SAP and retiring an unsupported fax tool. The company faced ongoing demands to modify statements and purchase orders that tied up its SAP developers, slowed document issuance and hindered cash collection—creating a need for an automated, low-risk way to format and deliver business-critical documents directly from SAP.

Cable & Wireless implemented Esker DeliveryWare (including an outsourced Fax on Demand service) to automate multi-channel delivery, apply required OMR separators, and reformat print files without SAP script development. The solution cut document development time by about 90% (saving over 400 hours), saved up to eight days of work per document, lowered fax costs for overseas customers, accelerated dunning and cash collection, and enabled future projects like automated remittance emails and consolidated billing formats.

Cable & Wireless

David Brownjohn

Cable and Wireless