Case Study: AAH Pharmaceuticals slashes onboarding time with Esker Credit Management

AAH Pharmaceuticals cuts credit application processing time by 83% with Esker

AAH Pharmaceuticals, the UK's largest pharmaceutical distributor, faced significant challenges with its manual, spreadsheet-driven process for onboarding new customers. This slow and error-prone system, which involved repetitive data entry and mandatory regulatory checks, created bottlenecks that frustrated both sales teams and customers. To address this, AAH partnered with Esker to implement its Credit Management solution, aiming to automate processes and gain visibility.

By implementing Esker's solution, AAH Pharmaceuticals automated its credit application and regulatory verification workflows. This provided clear visibility into the process and created an efficient audit trail. The results were substantial: processing time for new pharmacy onboarding was slashed by 83%, leading to an estimated £500,000 in savings within 10 months. Furthermore, the solution freed up four staff members from manual data entry to be redeployed into proactive customer engagement roles, significantly improving team morale and eliminating customer complaints about onboarding.

AAH Pharmaceuticals