Case Study: BSIC improves customer reception and reduces waiting times with ESII

BSIC reduces customer waiting time with ESII

ESII provided solutions to a major retail bank, BSIC, to address the challenge of modernizing customer reception and improving the management of wait times in its branches. The bank sought to attract new customers and improve the overall customer experience.

The solution implemented by ESII included interactive Welcome Kiosks and a digital queue management system. This allowed customers to be received by video conferencing and to join a virtual queue via their smartphones. ESII's implementation led to improved comfort and a more organized waiting area, with BSIC reporting a measurable reduction in customer waiting times and a gain of time for processing requests.

BSIC