Case Study: Florida Peninsula Insurance Company achieves stronger paperwork control and faster e-signatures with eSignSystems

Major insurance company solves paperwork control issue while maximizing efficiency and customer satisfaction

Florida Peninsula Insurance Company (FPI), a large provider of hurricane insurance for over 130,000 homes, faced a significant challenge with paperwork control and liability. An audit revealed lost applications and forms signed by unauthorized agents. Their attempt to allow electronic signatures through various agent-selected products failed because legal consent was then between the customer and agent, not FPI. The company needed a solution from a vendor like eSignSystems to regain control and streamline its process.

eSignSystems implemented its technology to provide agents with instant access to approved electronic form templates. This solution accelerated the signing process, ensured only appointed agents could sign, and automatically archived documents. The results for FPI were substantial: 92% of applications are now completed electronically, most within a day, and the company has a 100% secure copy of each. eSignSystems also helped increase new website registrations by 6.6% while significantly improving customer satisfaction and reducing costs.

Florida Peninsula Insurance Company