Case Study: Computerworld Business Solutions achieves fast remote support and improved system performance with ESET

Remote Administrator Makes Fast Customer Assistance Easy

Computerworld Business Solutions, a West Midlands IT infrastructure and support provider, faced severe customer performance problems with their previous antivirus supplier and needed remote management capabilities, the ability to roll out and change policies, and sector discounting for education and not‑for‑profit clients. They partnered with ESET, adopting ESET NOD32 Antivirus and the Remote Administrator module to resolve these issues.

ESET delivered a lightweight, high‑performance security suite and Remote Administrator, enabling remote policy updates, faster remote assistance and a 50% discount for universities and charities. As a result, Computerworld Business Solutions has been able to expand its business, offer superior threat protection at competitive prices, reduce resource impact to extend the life of older machines, and improve customer support.

Computerworld Business Solutions

Steve Hennessey

Sales Manager